Communication Skills

After taking the test, the results showed that I am an intuitor. What surprised me the most about this was the tendency to be condescending or arrogant, which was one of the negative characteristics listed under intuition. Having a condescending attitude is one of the most character traits that one can have, in my opinion, and finding out that I could be exhibiting it really caught me off guard and had me rethinking how I communicate with people. In addition, being absent-minded in conversations was also one of the traits listed under intuition. While I often dismiss my zoning out habit as boredom, having it listed here made me realize that I need to work on my communication skills. Having identified some of the crucial areas that I lack when it comes to effective communication, I can now put more work into these areas, like learning how to pay attention and being more respectful in conversations so that I do not come off as arrogant or demeaning.

Practical communication skills are essential in a business because they contribute significantly to its success. For example, through effective communication, employees can understand their terms and conditions of employment, which in turn motivates their loyalty and commitment  (Husain, 2013). Secondly, effective communication brings about satisfaction and more customer engagement and boosts employee morale (Husain, 2013). All these factors lead to improvement in business performance. Thinking of an effective communicator, what comes to mind is being a good listener. One cannot have an effective conversation if they cannot understand each other, and the only way to understand each other is to listen to both verbal and nonverbal communication cues (Shipley, 2010). Therefore, knowing what the other person is saying and understanding the emotions behind their words enables one to respond effectively.

In an effort to improve my communication skills, I will continue learning more about negative traits associated with being an intuition, as shown in the test taken above, so that I can work on them. In addition, I will also work on improving my positive traits; this way, I will continue to improve as an effective communicator.

References

Husain, Z. (2013). Effective communication brings successful organizational change. The Business & Management Review, 3(2), 43.

Shipley, S. D. (2010, April). Listening: A concept analysis. In Nursing forum (Vol. 45, No. 2, pp. 125-134). Malden, USA: Blackwell Publishing Inc.

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Communication Skills

1. To assess your knowledge of communication skills, complete the following evaluation: Evaluate Your Communication Style: Self-Assessment Exercise.
   • Self-check your responses to the answers at the bottom of the assessment.
2. Consider the results from your self-evaluation and answer the following questions in 275 words, double-spaced:
3. • What answers, if any, surprised you?
   • How will this new information help you when communicating with others?
   • How would you like to improve your communication skills?
   • How can practical communication skills improve your business performance?
   • Who comes to mind when you think of an effective communicator? Why?
   • What steps will you take to improve your communication skills?