Memorandum for Stakeholders

To: United Parcel Service Stakeholders

From:

Date: February 24, 2023

Subject: United Parcel Services (UPS) Leadership Culture

I am writing to inform you about UPS’s leadership culture. Leaders shape an organization’s culture by how they interact with their colleagues and followers, their communication style, and their decision-making strategies (Tsai, 2011). The primary goal of a leader is to create a high-performance team that will help the organization achieve its goals (Tsai, 2011). Effective leaders mentor and coach followers to help them serve communities better.

As you may be aware, creating a competitive advantage is one of UPS’ primary goals. For that to happen, the company is obliged to provide outstanding services to its customers. Since the company’s vision is to facilitate sustainable shipment, leaders help employees align with the vision. The company supports employees logistically by providing sufficient delivery vehicles to help them make fast deliveries (United Parcel Service, n.d.-b). The end goal is to gain a competitive advantage against established players like FedEx Logistics and DHL Supply Chain.

Also, our organization’s leadership strategy is based on the principle that our employees are ‘hired hearts, not hired hands.’ Therefore, the leaders are committed to pursuing humanity and ensuring employees live in dignity. Among others, the employees benefit from paid weekends and holidays and healthcare coverage (United Parcel Service, n.d.-a). Besides, the company, through its leaders, provides training and career progression opportunities. We do not believe in accumulating so much as we keep those who help us make profits in poverty. You understand that it is costly, but it is fundamental to helping us give back to the community.

Finally, I would like to bring to your attention our company’s commitment to openness and resistance to discriminative tendencies. To help our employees improve, leaders regularly communicate goals and expectations to ensure employees stay in line (United Parcel Service, n.d.-a). Our leaders also maintain an open-door policy to allow employees to voice their feedback at any time. We believe effective communication is fundamental in helping our employees exploit their potential.

References

Tsai, Y. (2011). Relationship between Organizational Culture, Leadership Behavior, and Job Satisfaction. BMC Health Services Research, 11(1). BMC. https://doi.org/10.1186/1472-6963-11-98.

United Parcel Service. (n.d.-a). Home | About UPS. About UPS-US. https://about.ups.com/us/en/home.html.

United Parcel Service. (n.d.-b). Is your supply chain a competitive advantage? https://www.ups.com/assets/resources/supplychain/media/global-logistics-ebrochure-may.pdf.

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After you complete the first assignment this week, in a formal memorandum, communicate key findings to the CEO of your selected organization. Remember to be cognizant of your audience and be cohesive in your communication.

Memorandum for Stakeholders

Be sure to format your document as you would a professional memo. As a standard business document, a memo does not follow APA formatting guidelines for papers. However, you must include citations for any resources you use according to APA style.

Length: 1-2 pages, not including the reference page.

This assignment is a Memo to the StakeHolder concerning the 1st Part of the Assignment I have uploaded/attached below.