Managing And Measuring Service Quality For The Canary Wharf Hotel Essay.

Importance of Maintaining Service Quality in the Hospitality IndustryIn the present scenario, the competition among businesses operating in the hospitality industry has become highly intense. Nowadays, it is not easy for companies in the industry to attract new customers and retain the old ones (Amin et al. 2013). Furthermore, the growing demand of hospitality products and services has also encouraged new businesses to enter the industry….